In sparkling we value your privacy and wants you to understand how we handle your personal data and your orders.
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1. Information We Collect
We collect:
- Personal Information: Name, email, phone number, billing/shipping address when you place an order.
- Customization Details: Names, dates, designs, or any personalization info for your order.
- Payment Information: Processed securely via third-party gateways (we do not store your card details).
- Digital Downloads: Email address to deliver your purchased files.
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2. How We Use Your Information
We use your information to:
- Process and deliver your orders (physical and digital).
- Communicate about your order or inquiries.
- Personalize your products as requested.
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3. Order Policy
- Custom Orders: All custom and personalized items are made to order. Once production begins, cancellations or changes are not possible.
- Digital Downloads: All digital products are non-refundable and non-returnable due to the nature of the files being immediately accessible.
- Proof & Approval: For custom designs, we provide a proof for approval before finalizing. Once approved, we are not responsible for spelling or design errors.
- Shipping: We use trusted delivery services but are not liable for delays beyond our control.
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4. Refunds & Returns
- Physical Products: No returns or refunds for custom or personalized items unless they arrive damaged or incorrect due to our error.
- Digital Products: No refunds, cancellations, or exchanges. All digital file sales are final.